Most importantly, you need to ask the types of services that the Restoration Company has on offer. Most companies will offer the basic drying services such as air movers and de-humidifiers, but do they have the specialised drying equipment that is required for the more complex drying jobs? You need a one stop shop that has the capability to provide all types of drying services.
The capability of the company will indicate what they are able to help you with. For example, does the Restoration Company provide sanitization services? If they don’t, and simply dry the area, you may be living in unhygienic surrounding and you may get ill simply by living there.
Do they offer any mould remediation services? Also, do they have any mould remediation qualifications through reputable organizations? If not, you may find that black mould may infiltrate your home and build up over time. This can cause health issues to the occupants of the home or business making it unlivable or in a business environment, unworkable.
The restorer should also be able to assist with the removal of your belongings and contents of your home or business. This way, they can be protected from any potential damage that may occur. These should be stored at their own site or at a safe location where they can be easily retrieved.
In short, the restoration company should have many different skills rather than simply drying. When you compare companies, you need to be satisfied that the company is able to offer you a total service that will give some peace of mind when it comes to such an important event. Most companies will be very transparent with you on what they can or can’t offer, but if you’re unsure, then contact their office to speak to someone about the services they offer. This also represents a great opportunity to get to know the people that are in their customer service area which will give you an idea of the type of service you can expect.